Before your Visit
Everything you need to know before you visit
Whether it’s your first visit or part of your regular self care, we want you to feel completely at ease from the moment you arrive.
What to expect?
When you arrive you’ll be welcomed into a calm and nurturing space designed to help you slow down and switch off. Your treatment will begin with a short consultation, allowing us to understand how you’re feeling and tailor your experience to what you need on the day. You’ll then be given privacy to get comfortable, before your therapist returns to begin your treatment. During your session you can simply relax and unwind, while always feeling comfortable to communicate any adjustments you may need in pressure or positioning.
Location & Parking
We are located within a tranquil salon in the heart of Enderby called Essential Therapy Clinic. Please look out for the Essential signage (not Just Be..) when visiting for the first time (this confuses a lot of our guests!). There is on site parking available for clients. Please use the salon spaces at the rear of the car park (these are separate from the resident spaces) and block in the cars at the very back (therapist spaces). If you are unsure please ask a member of staff on arrival.
What should I wear?
Please wear whatever you feel most comfortable in (for Thai please wear something loose/stretchy as you will remain clothed for this treatment). For massage treatments, you will be fully supported with towels and draping throughout. Your comfort and dignity are always our priority.
Redeeming A Gift Voucher?
To redeem a gift voucher, simply book your appointment using the booking system on the website (you can ignore the section that asks you for a voucher number). The system will NOT take payment from the card, it only captures details in case of cancellation policy breach. Please bring your voucher with you to your appointment to use as payment.
Not Sure which treatment to choose?
If you’re unsure which is right for you, you’re very welcome to get in touch and we can guide you. Alternatively you can book any treatment and we can tailor it to your needs on the day.
Cancellations & Rescheduling
We understand that plans sometimes change, and we’re always happy to help you reschedule your appointment. We kindly ask for 48 hours notice where possible, so we can offer your appointment time to another client. Appointments changed or cancelled within 48 hours may be subject to a 50% charge. Appointments changed or cancelled within 24 hours, or missed appointments, will be charged at the full treatment price.
Do you have a other questions or need help?